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Our promise

The ZimCollects Buyback Guarantee

Last updated: May 2026

Five things we promise every Australian seller. No fine print, no obligation.

1. Instant quote in 60 seconds

Snap a photo, tell us the condition, and our scanner returns a quote on the spot. No back-and-forth emails, no waiting days for a response. The quote is an estimate based on what you've described — it becomes a firm offer once we've inspected the card in person.

2. Free, prepaid Australia Post label

Once we accept your submission, we email you a prepaid Australia Post label. You don't pay a cent to send your cards. Drop the parcel at any post office or street box.

3. Payment within 24–48 hours of acceptance

Accept our final offer and we transfer payment in Australian dollars to your bank account or PayID within 24–48 hours (excluding weekends and public holidays). No store credit, no vouchers — real cash, real fast.

4. Transparent pricing methodology

Our offers are built on a trimmed mean of recent eBay AU sold prices for the same card in the same condition. We drop the top and bottom outliers (sniped deals, mistakes) and average the realistic middle. Then we apply a clearly stated margin so we can keep the lights on.

If you ask how we arrived at a number, we'll show you the comparable sales we used. That's the deal.

5. Reject any time — we ship the card back free

If we counter your initial quote after inspecting the card and you don't like the new number, just say no. We will return the card to you at our cost via tracked Australia Post. You don't pay shipping either way and you're under zero obligation to accept.

For the full mechanics, see our Terms & Conditions, Shipping Info, and Refunds & Returns.

Questions about this policy? We answer every email.

hello@zimcollects.com.au