Sending cards to us
Once we accept your submission and confirm the quote, we email you a prepaid Australia Post label. Print it, attach it to a padded mailer or rigid card mailer, and drop the parcel at any AusPost outlet or red street box.
Shipping to us is free. We recommend lodging the parcel over the counter so it gets an immediate scan, and considering Australia Post Extra Cover for high-value submissions — this is your call and at your cost.
How to pack your cards
Please pack carefully. Inadequate packaging is the most common cause of damaged cards in transit.
- Each card in a penny sleeve.
- Sleeved card inside a top-loader or semi-rigid card holder.
- Tape the top-loader shut so the card can't slide out.
- Wrap in paper or bubble and place in a rigid card mailer or padded satchel.
- For multiple cards, group sensibly so they don't move around inside the parcel.
Include a printed copy of your submission summary or a note with your full name, email, and submission ID so we can match the parcel to your account quickly.
Risk in transit
Until your parcel is scanned as received at our address, it remains at your risk. Once we have logged it into our system, the risk transfers to us. We pay you within 24–48 hours of you accepting the final offer.
Accessory orders (shop)
We dispatch accessory orders from Melbourne via Australia Post.
- Regular Parcel Post — typically 2–6 business days nationwide.
- Express Post — 1–3 business days within the AusPost Express network.
Live shipping rates are calculated at checkout based on your postcode and the size and weight of the items. All orders include tracking. We aim to dispatch within 1 business day of payment; you'll receive a tracking link by email when your order ships.
We ship Australia-wide only. We do not currently ship internationally or to PO boxes for oversized display cases.
Lost or damaged parcels
If your accessory order arrives damaged or doesn't arrive within the expected window, email hello@zimcollects.com.au with your order number. We'll lodge an investigation with Australia Post and organise a replacement or refund — your rights under the Australian Consumer Law apply.